Privacy Policy

1. Who we are

ENTECH IT ("we", "us", "our") is a technology repair and IT support service based in Waltham Cross, Hertfordshire, operating throughout London and the UK. Our website is entechit.co.uk.

We are the data controller for the personal information we collect about you. If you have any questions about this policy, contact us at hello@entechit.co.uk.

2. What information we collect

We collect the following personal information when you use our website or services:

• Name, email address and phone number (when you submit a booking or enquiry form)
• Device details and description of your issue (to process your repair)
• Your IP address and browser information (collected automatically by our hosting provider)
• Booking reference numbers and repair status

3. How we use your information

We use your personal information to:

• Process and manage your repair booking or service enquiry
• Contact you about your booking, repair status or follow-up support
• Send you your booking reference and repair tracking information via WhatsApp or email
• Improve our website and services
• Comply with our legal obligations

We do not use your personal information for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your personal information on the following legal bases:

• Contract performance — to fulfil your repair booking or service request
• Legitimate interests — to operate and improve our business
• Legal obligation — to comply with applicable laws

5. Who we share your information with

We may share your information with:

• Airtable — our booking database (data stored on US servers under EU-US data transfer agreements)
• Stripe — payment processing (they are PCI-DSS compliant; we do not store card details)
• Netlify — our website hosting provider
• Any subcontractor or partner engineer involved in your repair (name and device details only)

We never sell your personal information to third parties.

6. How long we keep your information

We keep your booking and contact information for up to 3 years for business record-keeping purposes. After that period it is securely deleted. You may request earlier deletion at any time (see section 8).

7. Cookies

Our website uses essential cookies to function correctly. If you accept cookies via our banner, we may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can decline cookies — this will not affect your ability to use the site or book a repair.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict how we process your information
• Data portability — receive your information in a structured format

To exercise any of these rights, contact us at hello@entechit.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data security

We take reasonable technical and organisational measures to protect your personal information. Our website uses HTTPS encryption. Payment processing is handled by Stripe, which holds PCI-DSS Level 1 certification.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

11. Contact us

ENTECH IT
Waltham Cross, Hertfordshire
Email: hello@entechit.co.uk
Phone: +44 7799 868084